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We are delighted to announce the Swedish Chamber of Commerce in China's upcoming full-day training in Shanghai on "Communication Skills for Engineers' Competitiveness Improvement/工程技术人员的必备沟通技巧"。
Introduction/课程介绍
In 2024's highly competitive workplace, professional skills alone aren't cutting it for engineers. While their strength lies in deep product and tech knowledge, many engineers and technical staff struggle to communicate their ideas confidently and clearly, which hinders their career growth.
This course is designed for engineers and tech professionals to boost their job competitiveness. It aims to build a solid communication foundation, tackle common engineering communication challenges, and drive workplace success. It's not about theory; it's hands-on, real-world tools and practice to make a real improvement.
在竞争日益激烈的2024年，过硬的专业技术已经不足以应对职场对工程师岗位的要求。对于产品和技术的深入了解是工程师群体的优势，然而，自信且准确地表达自己的观点、轻松且高效地与领导和同事沟通对一些工程技术人员来说却有很大的难度，这一定程度上也制约了原本工作表现出色的他们职场的进一步发展。
本课程为工程师群体（或企业中的其他工程技术人员）提升岗位竞争力量身打造，旨在帮助学员建立高效沟通基础，克服工程师常见的沟通困境，进而实现职场突破。这并不是一个关注高效沟通理原理的理论化培训，相反，本课程聚焦在真实职场中的实用工具，并通过大量的实操练习帮助学员在培训现场实现显著提升。
Target Audience/目标学员
Engineers, technical personnel, and entry-mid level employees who need to improve practical communication skills.
工程师、其他工程技术人员、或企业中有提升实操沟通技巧需求的基层到中层员工。
Teaching Method/授课形式
Lectures, interaction, case study, group discussion, simulation exercise
课堂讲授、互动游戏、案例分析、分组讨论、模拟游戏
Objective/课程目标
Through this course, participants will be able to:
• Build a solid base for effective communication
• Master the basic principles of communication in the workplace
• Understand the causes of common difficulties in communication between engineers and technicians
• Break through four typical challenges faced by engineers and technicians
• Achieve visible on-the-spot improvement
通过本课程，学员将能够：
· 建立有效沟通的基础
· 掌握职场沟通的基本原则
· 理解工程技术人员沟通中常见困难的原因
· 突破工程技术人员的四个常见沟通困境
· 收获职场沟通技巧的显著提升
Outline/课程大纲
Part One: Establish Communication Foundation
· Warm-up exercise: "Introduce a new product you developed"
· The foundation for effective communication
o Accurate expression
o Active listening
· Key communication principles @workplace
o Stick to facts and keep it rational
o The"Role-playing" trick at work
Part Two: Breakthrough @ Four Difficult Communication Scenarios for Engineers
· Technical communication with non-technical personnel
o Transform the communication mindset: from "I am the expert" to "help you understand"
o Master expression techniques: Pyramid principle and MECE principles
o Use aids: diagrams, examples, tangible objects, etc
o Attract your audience: story-telling technique
o Exercise 1: technical communication with non-technical personnel
· Communication with people in power
o Breaking the"inner demons" of upward communication: inferiority and narcissism
o General guidelines for upward communication
o Public reporting: the "VIBE" technique
o Asking for resources: negotiation skills at work
o Online communication: tips for instant message
o Exercise 2: upward communication
· Persuasive communication to deal with resistance
o Get to Know the person you want to persuade
o Analyze the reasons behind the resistance
o Find incentives for changes
o Exercise 3: persuasive communication
· Cross-cultural communication
o Language barriers: simplification of complex expressions
o Sensitive topics: follow the two-way requirements for the topic proposer and the topic recipient
o Cultural differences: identify the underlying reasons behind cultural differences from four dimensions
o Exercise 4: draw a "cultural map".
Review and Summary
第一部分：建立沟通基础
· 培训开场互动练习："工程师的新产品介绍"
· 建立有效沟通的基础
o 准确表达
o 积极倾听
· 掌握职场沟通的基本原则
o 聚焦事实、回归理性
o 职场"角色扮演"
第二部分：突破四大困境
· 工程师沟通困境突破（一）：与非技术人员的技术沟通
o 转变沟通心态：从"我是专家"到"让你听懂"
o 掌握表达技巧：金字塔原理与MECE原则
o 使用辅助工具：图表、例子、实物等
o 提升语言魅力：适当运用"讲故事"的技巧
o 练习1：与非技术人员的技术沟通情景模拟
· 工程师沟通困境突破（二）：面对权利上位者的沟通
o 打破向上沟通的"心魔"："自卑"与"自恋"
o 向上沟通的通用准则
o 场景一——工作汇报："VIBE"技巧的使用
o 场景二——争取资源：巧妙借用谈判技巧
o 场景三——即时信息：即时信息的注意事项
o 练习2：向上沟通情景模拟
· 工程师沟通困境突破（三）：应对阻力的说服沟通
o 了解说服对象
o 分析阻力背后的原因
o 为对方找到行动支点
o 练习3：说服沟通情景模拟
· 工程师沟通困境突破（四）：跨文化沟通
o 难题一——语言壁垒：复杂表达简单化
o 难题二——敏感话题：遵循对于话题提出者和话题接接收者的双向要求
o 难题三——文化差异：从四个维度立即文化差异背后的深层原因
o 练习4："文化地图"绘制
总结与回顾
Trainer 讲师
Nadya Liu, Founder, Linke Consulting
Read more about Linke Consulting here
Date 日期
20 September, 2024
Time 时间
9:00 - 16:30, Beijing Time
Price 价格
Member (1 person, standard price): RMB 2650
Non-Member (1 person, standard price): RMB 4650
"Early-bird" tickets for Members: RMB 1950 (Register before September 10)
Small (3 people) & large group (10 people) tickets are also available, please contact jonatan@swedcham.cn for more info about group ticket.
Language 培训语言
The workshop will be held in Chinese.
本次培训以中文进行
Venue 地点
上海市徐汇区天钥桥路333号腾飞大厦3楼独角兽会议厅
Unicorn, 3F, Ascendas Plaza is located at 333 Tianyaoqiao Road, Xuhui District, Shanghai.
Kindly notice 温馨提示
This course will only be held if we have more than 12 guests joining in.
本次课程仅在有12位以上学员报名的情况下才会开班
Cancellation Policy
If you cannot attend a training for which you have registered, please cancel your registration no later than seven business days prior to the event. If you fail to notify us of your cancellation in a timely fashion, you will be charged for the training costs.
Fapiao (VAT Invoice)
Apply fapiao when purchasing a ticket, by inputting the Chinese entity name and tax ID (if the title is wrong, you will be unable to receive the Fapaio). Make sure your IT has whitelisted the domain "XX@hlzrkj.xyz. E-Fapiao will be sent to your e-mail within 7 days after completed event (check spam folder). If the fapiao can not be received, please provide an alternative email or contact finance@swedcham.cn.
Speakers
Nadya has been deeply engaged in the field of Operations Excellence after graduated from Penn State with master’s in industrial engineering. She is proficient in Lean Six Sigma Methodology and experienced in process optimization and operation transformation. She is one of the 20+ ASQ certified Master Black Belts in China, and the author of the “Trainer Development Handbook”.
She used to work in multinational corporates, responsible for LSS in Asia Pacific region, then worked as a management consultant in a world-leading strategic consulting firm. Currently, Nadya is the master trainer of Linke consulting, providing training and coaching on Operations Excellence for corporate. She has developed 20+ training courses in areas of LSS, Data Analysis, Problem Solving, PM, Effecttive Communication, TTT, etc., delivered 600+ training sessions with 7000+ students trained from 40+ countries, and coached 600+ continuous improvement projects. She is spoken highly of by both corporate clients and individual students for her solid knowledge and experience, clear course logic, and the engaging training style.
Nadya 毕业于美国宾夕法尼亚州立大学工业工程硕士，深耕于卓越运营领域，精通问题解决方法论和数据分析工具，流程优化、变革管理等项目管理经验丰富，是目前中国20+位美国质量协会 (ASQ) 认证黑带大师之一，也是人民邮电出版社《培训师养成手册》一书作者。
在卓越运营方面，她曾在跨国企业负责精益六西格玛在亚太区的推广，而后在一家全球知名的战略咨询公司担任管理咨询顾问，现任遴科咨询首席讲师，专注于为企业客户及个人学员提供卓越运营领域的理论培训与实操辅导。在企业培训方面，Nadya老师开发了包括精益六西格玛、数据分析、问题解决、项目管理、高效沟通、培训师培养(TTT)等领域20多门培训课程，为各类企业和机构讲授课程600多场次，累计培训了来自40+个国家的学员7000多人，以其扎实的理论基础与丰富经验、清晰的课程逻辑和亲切的授课风格，受到企业客户和个人学员的一致好评。
Sponsors and Partners
Corporate Gold Partners
A special thanks to our Corporate Gold Partners for supporting the Swedish business community in China.
Corporate Silver Partners
A special thanks to our Corporate Silver Partners for supporting the Swedish business community in China.
PSU (China) Consulting Co., Ltd.
PSU was established 2006 and is one of the leading Security Consultancies in China that has the experience, insight and resources to help companies and organisations to deal with security related issues such as business intelligence, security audits, investigations and crisis management connected to corporate, brands and individuals.
http://www.psuchina.com.cn/
